Mts Advantage Wedge Action Grips Manual de usuario descargar pdf (Pagina 7)

Manual Name Technical Support

Know relevant

software information

For software application problems, have the following information available:

• The software application’s name, version number, build number, and if

available, software patch number. This information is displayed briefly

when you launch the application, and can typically be found in the “About”

selection in the “Help” menu.

• It is also helpful if the names of other non-MTS applications that are

running on your computer, such as anti-virus software, screen savers,

keyboard enhancers, print spoolers, and so forth are known and available.

If You Contact MTS by Phone

Your call will be registered by a Call Center agent if you are calling within the

United States or Canada. Before connecting you with a technical support

specialist, the agent will ask you for your site number, name, company, company

address, and the phone number where you can normally be reached.

If you are calling about an issue that has already been assigned a notification

number, please provide that number. You will be assigned a unique notification

number about any new issue.

Identify system type To assist the Call Center agent with connecting you to the most qualified

technical support specialist available, identify your system as one of the

following types:

• Electromechanical materials test system

• Hydromechanical materials test system

• Vehicle test system

• Vehicle component test system

• Aero test system

Be prepared to

troubleshoot

Prepare yourself for troubleshooting while on the phone:

• Call from a telephone when you are close to the system so that you can try

implementing suggestions made over the phone.

• Have the original operating and application software media available.

• If you are not familiar with all aspects of the equipment operation, have an

experienced user nearby to assist you.

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Mts Advantage Wedge Action Grips Manual de usuario Pagina 7